SLA’s
AU is committed to providing our customers with superior support and customer care services.
Our SLA's communicate our commitment and define the scope of the services we provide as part of our Support Contract Offerings.
First line of
maintenance
First line of
maintenance
Our first line support provides cover for everyday support issues, such as FAQs, common difficulties, and time-sensitive queries. We aim to solve problems at the first point of contact so that the customer can continue with their day as soon as possible.
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Second line of
maintenance
Second line of
maintenance
The leader in technical field support in KSA for more than 35 years, handles all tasks from installation and repairs to upgrades and quality assurance visits.
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Consumables
agreement
Consumables
agreement
Our consumables agreement is a great way to save you time and stress every month. You will not have to worry about when your items will run out or how many you will need. You can be sure that AU will be there to support you when you need it, and product quality is always guaranteed.
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